Friends and Family Visits
Detainees can receive video visit calls and email through the IC Solutions App on any Android or IOS device. There is no cost to establish an account, and detainees are allowed 30 minutes of free visitation per week. Please visit Greene County Sheriff's Office on IC Solutions.
ICE detainees are allowed video visitations and telephone calls via our provider, IC Solutions. The visitation days and hours are scheduled by the detainee and the visitor. The detainee is responsible for notifying the visitor of the facility rules, prohibited behavior, and normal restricted times for the purposes of conducting and scheduling of visits. To create a prepaid account, visit IC Solutions, use their mobile app: ICS Mobile, or call 888-506-8407.
Virtual Friends and Family Communications
ICE detainees are allowed video visitations and telephone calls via our provider, IC Solutions. The visitation days and hours are scheduled by the detainee and the visitor. The detainee is responsible for notifying the visitor of the facility rules, prohibited behavior, and normal restricted times for the purposes of conducting and scheduling of visits. To create a prepaid account, visit IC Solutions at: IC Solutions, use their mobile app: ICS Mobile, or call 888-506-8407.
Text messaging is also possible via our provider, viapath Technologies, or call 800-205-5510.
Visitation Restrictions
A visit may be denied or terminated and video visiting privileges suspended under the following circumstances:
Violation of Facility rules by an inmate.
Dress that excites the senses; transparent clothing, exposes the breast, exposes the genitalia is not appropriate and is not allowed by video visitors or inmates.
Vulgarity, racial, ethnic, confrontational remarks, will not be tolerated
Other conduct or conditions deemed by the monitoring or housing unit officers as disruptive to video visiting operations or to security and good order.
Contacting victim or witness will not be allowed and could result in criminal charges or termination of video visit privileges.
Any discussion or display of illegal activities while video visit is being conducted are subject to forwarding of information to the Prosecutors office for review.
Violations of any of the above standards may result in the denial of video visiting for an extended period of time. Some or all the above may result in charges due to violation of one or more of the following Missouri Revised Statutes:
574.090, Ethnic Intimidation in the First Degree
574.093, Ethic Intimidation in the Second Degree
574.010 Peace Disturbance
575.270 Tampering with a Victim or Witness
Special Visits
These are usually personal visits to the inmate allowed other than the regular video visitation due to exigent circumstances.
Special visits will be approved in advance by the Major or Captain(s) or may be allowed by shift supervisors on duty if they are unavailable.
Special visits are normally during regular business hours. Any deviation other than regular business hours may be requested and approved by jail administration in advance and dependent on circumstances.
Attorney Visits
The visitation days and hours (Central Time) for legal representatives are listed below.
Daily: Anytime 24/7 (Picture IDs and BAR Cards are required for identification)
A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.
Virtual Attorney Visitation | Video Teleconferencing
All appointments for virtual legal visits or phone calls should be made 24 hours prior to the desired appointment time. Appointments are scheduled Monday through Friday from 8 a.m. to 11 a.m., and 1 p.m. to 4 p.m., and are in 30 to 60-minute increments. All appointments are contingent on availability. Legal representatives are not limited on the number of VTC appointments they can request, but no legal representative is permitted more than one 60-minute appointment with a detainee in a single day.
The same guidelines for in-person attorney/client visits will apply to VTC meetings and legal calls. Only legal representatives, legal assistants, and interpreters will be allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the session. The sessions will be confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time.
The preferred way for legal representatives to request video teleconference (VTC) meetings or confidential legal phone calls with their clients or prospective clients is via our WebEx visitation scheduling system. Attorneys requiring access to our attorney visitation system, should contact Jenifer Fox at 417-380-5991 or send an email to:
[email protected]. The email should include:
Legal representative’s full name
Legal representative’s contact information, including phone number(s), email address, and Zoom/Cisco WebEx account information
Detainee’s name
Detainee’s Administrative File Number (A Number)
A few proposed times/dates for the requested virtual legal visit
The legal representative’s government issued identification
The legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status.
The attorney’s DHS Form G-28 (unless this is a pre-representational)
If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and the assistant’s government issued identification.
Electronic Exchange of Legal Documentation
When timely communication through the mail is not possible, the facility administrator may, in his discretion, allow for a reasonable amount of electronic written communication by means between the detainee and their designated legal representative.
Faxes/Emails sent by Legal Representatives to the attention of detainees
There is no facsimile machine at this location.
Consular Visits
Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with an ICE Officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE Officer for this facility can be reached by contacting the Chicago Field Office detained unit via email at
[email protected].
Clergy Visits
Clergy may visit detainees one (1) time per week for 20 minutes during normal visitation hours between 8 a.m. through 4:30 p.m., Monday through Friday. There are six chaplains and other religious leaders in the community available to detainees. If the detainee desires a specific individual that is not on the list, that individual may apply to be placed on the approved list. The facility conducts a background check and requires a copy of their ministerial license or ordination in addition to a letter from their religious organization confirming that they are in good standing.
If a family member is a member of the clergy, they must either visit you either as clergy or as a family member on your regular visitation night.
Clergy without prior clearance may be approved to visit if adequate identification (ordination, license, or letter from the church) is provided.
Visiting Restrictions
All family or other social visits are non-contact.
No firearms or weapons of any kind are permitted in the facility.
If visitors are or appear to be intoxicated, visitation will not be allowed.
All visitors are subject to search while in the facility.
Visitors are not allowed to pass or attempt to pass any items to detainees.
Visitors are not allowed to carry any items into the visitation area.
Search Procedures (prior to or during all visitations)
All individuals requesting admittance to the facility, or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.