Friends and Family Visits
Virtual Friends and Family Communications
To place money on a detainee account for phone minute usage, please call ViaPath at (866) 516-0115 or visit www.GettingOut.com.
In-Person Visitation
ICE detainees are allowed one (1) hour of visitation per week. The visitation days and hours are listed below:
Thursday - Sunday
8 a.m. – 9 a.m.
9:30 a.m. – 10:30 a.m.
11 a.m. – 12 p.m.
12:30 p.m. – 1:30 p.m.
Please visit http://idoc.gtlvisitme.com to schedule an in-person visitation. Visitors must go through the facility’s screening process prior to scheduling a visit. Visitation must be scheduled at least one business day prior to the desired date. Visitors are required to follow all facility policy and procedures while visiting a detainee. For ViaPath customer support, call 1-855-208-7349.
Unaccompanied visitors must be at least 18 years of age.
Persons under 18 must be accompanied by a parent or guardian.
Proof of the parent/guardian relationship will be required (proof may be birth certificate or court ordered guardianship).
Visitors must have a government issued photo identification with them.
All visitors should wear clothing that reflects acceptable standards that possess no threat to the facility. Clothes of the acceptable type should be loose fitting, not form or tight fitting. Tight fitting clothes such as stirrup, lycra pants, or leggings shall not be worn. No hoodies. Dresses, Skirts, or shorts must be no shorter that two (2) inches above the knee and not have deep slits. Halter tops, low cut revealing tops, tank tops, tube tops, sleeveless or cut-offs, see through, swimsuit tops, body suits, shear blouses or upper garments reflecting similar dress are prohibited. Undergarments must always be worn. No jewelry except wedding band/set.
Attorney Visits
Legal representatives of detainees are authorized to visit their clients during the following hours:
Weekdays
8 a.m. to 5 p.m.
48 hours booking in advance required
Legal visitation can now be scheduled in advance through ERO eFile on a first come basis for all appointments occurring on November 2, 2026, or after. Please note appointments may be scheduled up to 2 weeks in advance, but no later than 48 hours prior to the appointment.
Appointments are scheduled in 60-minute increments. Back-to-back appointments (a consecutive appointment slot) are permitted but may not exceed 2 hours. Legal representatives are not limited on the number of in-person legal visit appointments they can request. Scheduling and applicable rules are subject to change pending demand and availability.
Appointments requested outside of the hours above may be granted on a case-by-case basis if there are extenuating circumstances. A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.
Appointments will require the following attachments uploaded in ERO eFile (otherwise appointments may be subject to cancellation):
A scan of the legal representative’s government issued identification
A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status
A copy of the attorney’s ERO eFiled G-28 (unless this is a pre-representational visit)
If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification
If a legal representative is making a request consistent with and , the legal representative must upload the written request in the Attorney Authorization Letter field and the Professional Licensure/Curriculum Vitae to the Medical/Mental Health Evaluators field.
Walk-in visits are still permitted, however scheduled legal visits will be prioritized.
A list of pro bono (free) legal organizations will be posted in all detainee housing units and other appropriate areas. This list shall be updated quarterly. If a detainee wishes to see a representative or paralegal from that organization, it is the detainee’s responsibility to contact them for an appointment.
Video Teleconferencing
Legal representatives must request video teleconference (VTC) meetings or confidential legal phone calls with their clients or prospective clients through ERO eFile for all scheduled appointments occurring on November 2, 2026, or after. All scheduled appointments through ERO eFile will receive confirmation notifications through ERO eFile.
Please see the flyer for details.
Appointments are subject to availability during the following times:
8 a.m. to 5 p.m, Monday through Friday
For all Monday appointments, please make sure to book no later than 2 p.m. EST the preceding Friday (otherwise your appointment may not be accommodated).
All appointments through ERO eFile will include the:
Legal representative’s full name
Legal representative’s contact information, including phone number(s) and email address
Detainee’s name
Detainee’s alien number (otherwise a search may be done utilizing the detainee’s name, date of birth, and country of birth)
In some situations, a legal representative may also be required to confirm the detention facility location of the detainee
Legal representatives should notate their Microsoft Teams and Zoom meeting ID and the passcode in the Virtual Meeting Information section for the appointment in ERO eFile. If you are requesting a phone call only, please notate accordingly and provide the phone number the facility should call. (This is required before being able to select an available appointment time.)
Appointments will require the following attachments uploaded in ERO eFile (otherwise appointments may be subject to cancellation):
A scan of the legal representative’s government issued identification
A scan of the legal representative’s identification or documentation reflecting their status as an active legal representative, such as a state bar card, attorney license, paralegal license, or similar legal status
A copy of the attorney’s ERO eFiled G-28 (unless this is a pre-representational visit)
If a legal assistant is the only legal representative to join the call, the email should also attach a letter of authorization on the firm’s/organization’s letterhead and a scan of the assistant’s identification
If a legal representative is making a request consistent with PBNDS 2011 Section 5.7 (V.N.1) and Section 4.3 (V.FF), the legal representative must upload the written request in the Attorney Authorization Letter field and the Professional Licensure/Curriculum Vitae to the Medical/Mental Health Evaluators field.
Legal representative’s failure to abide by the Virtual Attorney Visitation guidelines may result in the immediate cancellation or termination of a VTC session and/or suspension of future requests.
Please note appointments may be scheduled up to 2 weeks in advance, but no later than 48 hours prior to the appointment. Appointments are on a first-come basis. If scheduled appointments are no longer required, please cancel or reschedule the appointment in advance. Appointments are scheduled in 60-minute increments. However, two 60-minute appointments may be booked back-to-back to make a full 2-hour appointment.
Legal representatives are not limited on the number of virtual legal visit appointments they can request. Scheduling and applicable rules are subject to change pending demand and availability.
Please note the facility reserves the right to cancel or reschedule appointments in the event of safety/security risk at the facility and also to ensure equal access to legal visitation by other legal representatives and aliens.
The same guidelines for in-person attorney/client visits apply to VTC meetings and legal calls. Only legal representatives, legal assistants, and interpreters are allowed; no family or friends of the clients are permitted. The attorney and/or his/her agents may contact outside interpretation services during the call or session. The sessions are confidential; a visitation officer will be stationed outside of the confidential room to ensure security by standing out of earshot but within eyeshot. The officer will knock 5 minutes before the cut off time.
If there is no available time slot or if you have an exigent circumstance you may contact (765) 689-8920 ext. 5495 or emailing
[email protected].
Electronic Exchange of Legal Documentation
When timely communication through the mail is not possible, the facility administrator may, in his/her discretion, allow for a reasonable amount of electronic written communication by means between the detained alien and their designated legal representative.
Faxes/Emails Sent by Legal Representatives to the Attention of Detained Aliens
Legal representatives can send legal correspondence to
[email protected]. Representatives should make clear in the subject line that it is legal correspondence/mail and include as an attachment the specific documents/forms that the legal representative wants the facility to deliver to the detained alien. Within the email the legal representative should include the following information and a cover sheet for the attachment that includes the:
Detainee Full Name
Detainee Alien Number
Sender’s Return Fax Number
Total number of pages sent.
Notate the correspondence is “Legal Mail”
The documents will be inspected for contraband, but not read. The legal mail will be delivered to the detainee. All legal electronic communication requests will be processed during normal business hours Monday through Friday 8 a.m. to 4 p.m., excluding holidays.
Consular Visits
Consular officials may meet with their detained nationals at any time. It is requested that prior arrangements be made with the ICE officer to the extent possible, and that consular officials bring appropriate credentials when they come to the facility. The ICE officer for this facility can be reached by contacting the Chicago, IL detained unit via email at
[email protected], or at (872) 351-3990.
Clergy Visits
Clergy may visit detainees at any time but must make prior arrangements with the Chaplain’s Office.
Visiting Restrictions
All family or other social visits are non-contact.
No firearms or weapons of any kind are permitted in the facility.
If visitors are or appear to be intoxicated, visitation will not be allowed.
All visitors are subject to search while in the facility.
Visitors are not allowed to pass or attempt to pass any items to detainees.
Visitors are not allowed to carry any items into the visitation area.
Search Procedures (prior to or during all visitations)
All individuals requesting admittance to the facility or the visitation area are subject to a pat-down search of their person, an inspection of their belongings, and a metal scan search. Individuals refusing to cooperate with a reasonable search will not be admitted. No firearms or weapons of any kind are permitted. No electronic devices (cell phones, pagers, radios, etc.) are permitted in the secure areas of this facility.